Privacy Policy

1. Introduction

Eagle City ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services.

2. Information We Collect

We collect several types of information:

Personal Information

• Name, email address, phone number, and business information
• Billing and payment information
• Account credentials and authentication data

Call and Usage Data

• Call recordings and transcripts processed by our AI voice agents
• Call duration, frequency, and outcome data
• Lead qualification information and appointment details

Technical Information

• IP addresses, browser type, and device information
• Usage patterns and service interaction data
• Integration data from connected CRM and business tools

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our AI voice agent services
• Process transactions and send billing notifications
• Train and optimize AI voice models for better performance
• Respond to customer service requests and support needs
• Send administrative information, updates, and service announcements
• Monitor and analyze usage patterns to enhance user experience
• Comply with legal obligations and enforce our Terms of Service

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processing, cloud hosting, analytics)
• Business Partners: Integration partners like CRM systems, scheduling tools, and communication platforms
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, access controls, and secure data storage. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcripts are retained for service improvement and quality assurance purposes. You may request deletion of your data by contacting us.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete data
• Request deletion of your personal information
• Opt-out of certain data processing activities
• Data portability to another service provider

To exercise these rights, please contact us using the information below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver targeted content. You can control cookie preferences through your browser settings.

9. Third-Party Links and Integrations

Our services may contain links to third-party websites and integrate with external platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our service. The "Last updated" date at the top indicates when this policy was last revised.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at +1 (737) 321-4900.

14. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, sold, or disclosed, and the right to opt-out of the sale of personal information. Eagle City does not sell personal information.